Whether you should rely on Sangoma's product Zulu UC in Unified Communication?
- If you expect easy handling ...
- If complex telephony solutions are to be implemented quickly and easily ...
- If flexibility in deployment is important ...
- If you want to be platform-independent ...
- In case you are looking for a modern solution that is constantly developing ...
- If Unified Communication has to go beyond functions of a softphone ...
... then we say: yes.
If you are wondering why you need Unified Communication at all, we recommend our blog post "You do not have to smooch - there are other ways of close cooperation in the workplace" warmly.
Zulu UC - now to the point
The Zulu Unified Communication Solution is available on your PC, MAC, iOS and Android devices.
Zulu UC is already pre-deployed on PBXact telephone systems. If you own a FreePBX (open source telephony software), you can quickly install the commercial module from Zulu UC at any time.
What functions does the UC solution include?
Softphone
Not just for softies. A desktop app for calling, which can also receive SMS / faxes and displays presence status.
Chat features
Everything a team needs for perfect collaboration: group chat, data transfer, auto archiving. Chat what the stuff holds.
Presence display
Not that everyone always likes it, but the presence status of your employees is updated at all times via all communication terminals. Knowing who can be reached saves time. The status is either preset or can be selected manually.
Click-to-Call
Never type in phone numbers! This feature is available across your softphone, widgets, browser and also in Outlook. Click on the phone number and your call will start promptly.
SMS & faxing
Receive SMS and faxes digitally and send them via different devices. In the future, nothing escapes you.
Call pop
Already at the 1st ringing tone see who calls and get all the information of the caller on your screen at the same time. If you want to provide the best customer service, you will be pleased with this feature, which perfects your CRM and help desk integration.
Mobile
If you're traveling a lot, you can use the Zulu softphone, the chat function, SMS functions, presence status, call history, push notifications and the integration of telephone contacts (whether on iOS or Android).
Further Unified Communication functionalities
Design your user control panel (UCP) the way you like it
This is the user-centered interface to your extensive PBX features. Whether on your desktop, your tablet or your mobile devices. You have a free hand and design your dashboard(s) and menu(s) as you need them. Manage the extensions assigned to you.
Dashboard Widgets
Call Forwarding, Queue, Events, Conferences, Contact Management, Do-not-Disturb, Device Management, Fax, Follow Me, Attendance, Queue Status, SMS, Voicemail
Side Bar Widgets
Call Forwarding, Queue, Do-not-Disturb, Follow me, Attendance, Phone, Chat
More information on the User Control Panel can be found in our blog post: "More self-responsibility for your end users".
Customer Relationship Management (CRM) Integration
Connect your phone system with your CRM software to benefit from call pop-ups and click-to-call, call recording and voicemail. You can also push your call history and caller info into your CRM system.
Existing integration with: Salesforce, Sugar, Sweet, Zoho, ConnectWise
For every other CRM system you use the generic API.
Just remembered - there is another reason! So here's reason 7:
Zulu UC has already been tried and tested several times and is now available in version 3!
You would also like unify your communication? Or do you have questions about the read? In any case, please contact us.
